Business Design

How do the business and its processes need to change?

Digital first Business Model

Define your future business model
Address stakeholder expectations
Minimize today’s challenges

Business Process Design

Map process future state
Digitize and automate processes
Assess gaps to get to future state

Business Design in Professional Services industry

Digitized the core operations of legal and accounting team to manage certifications

High cost and manual operations

A large professional services firm developed an internal “university” to ensure their legal and audit practices received best in class training and maintained their certifications. The operations was cumbersome and manual.

Business Design in Professional Services industry

Digitized the core operations of legal and accounting team to manage certifications

Developed business model to enhance experience and organize operations

Defined key areas of concerns and prioritized it based on the end to end journey of course management and certifications. Developed a full digital model to issue course registration management, logistics bookings and certification management. Reduced errors of booking by over 95% and 100% of professionals never missed their certification deadline based on data driven business design.

Business Design in Professional Services industry

Digitized the core operations of legal and accounting team to manage certifications

Engaged professionals and disciplined operations

Satisfied team of legal and accounting professionals that focused on client work vs internal processes to keep up with ongoing certifications. Improved operations environment where team was able to focus on improving experience as opposed to managing day to day issues with course bookings and logistics concerns.

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