Process Management

Integrating Project, Process & Change Management to Maximize Business Value

Integrating Project, Process & Change Management to Maximize Business Value 2880 1622 StrategicFront

Last week StrategicFront’s Farzad Khan attended ProjectWorld*BusinessAnalystWorld Conference in Toronto to deliver a presentation on integrating Project, Process and Change Management to maximize business value. You can view the full presentation on our Youtube Channel or check out the highlights and the slides below!

Why Projects Fail

Statistics indicate organizations’ concern of project failure:

  • 97.5% of companies fail to complete all their projects successfully
  • 37% of the projects failed to achieve business objectives
  • 17% of IT projects go so badly, they threaten the existence of the company

Projects fail because organizations take a silo approach to three key interconnected ingredients that optimize business value: Project, Process & Change.

Common reasons for adopting an isolated approach:

  • Task Merging – considering process and change management as sub tasks of a project
  • Missing the Big Picture – failing to realize the importance of processes and the magnitude of its impact
  • Failure Within Success – too focused on project delivery, ignoring objectives of the organization
  • Ignoring Behavioural Aspects – failing to recognize the two different sides of a project: technical and human Side

Value of Project, Process & Change

Integrating project, process and change management results in success of your initiative. Successful project leaders follow an integrated approach for executing projects.

Maximizing business value through a strong integrated foundation of:

  • Project Management:
    • Maturity Assessment
    • Agile Project Management
    • Program & Project Delivery
  • Process Management:
    • Maturity Assessment
    • Business Process Design
    • Process Digitization & Automation
    • Robotic Process Automation
  • Change Management:
    • Change Assessment
    • Change Planning
    • Change Delivery

Results of an integrated project management approach:

  • Organization Objectives Met
  • Improved Human Experience
  • Project Execution Risk Minimized
  • Financial Targets Achieved
  • Delivery within assigned Timeline

Are you looking for project management help? Let’s talk!

business process management

First Steps in Business Process Management

First Steps in Business Process Management 1388 924 StrategicFront

Many organizations are in the early stages of defining their business process management strategy. One of the goals is a push to digitizing business processes. In a study on digital transformation it was found that 89% of organizations have plans to adopt digital-first business, yet only 44% have fully adopted that approach. There are several challenges in getting ready for this business process management change. There are many new technologies and strategies that are available to organizations including software, robotic process automations, and AI. When picking the right technologies to help with the digitizing your business processes management, here are a few things to consider:

Knowing your correct current state

Understanding where your current state is not a trivial manner. There are many stakeholders that are involved in your business processes. Therefore, it is important to understand the pain points and opportunities for improvement. There could be many opportunities like customer sign-up/onboarding process. You may see the symptoms of the pain in abandonment on forms or slow uptakes in usage.

Simplifying your future state

One of the first things to look at is whether the future state supports the future goals and processes. An agile business process management strategy. Agile process management requires a culture of continuous improvement.

Is it customer and/or employee centric?

Organizations need to be careful about considering their two main stakeholder groups. It is easy to not fully understand the impact of the future state by focusing on one group over another. A classic example could be to make a process more complicated for a customer, because it makes it easier for the organization and their employees.

Do you need help?

Do you have the capabilities internally to work on an improved business process management strategy? If you have those resources, do you have the time to work on it that meets your businesses timelines? If you said no to either of these questions, you should explore process management consulting. There can be significant benefits to business process management improvements, but there can also be significant negatives to an organization if not done correctly.

If you need some help with your business process management efforts, we may be able to help. Contact us to see how we can help your organization.

Successfully Integrate AI

4 Tips on Successfully Integrating AI in your Workplace – the Human Approach!

4 Tips on Successfully Integrating AI in your Workplace – the Human Approach! 1050 700 StrategicFront

“47% of all employment opportunities will be occupied by machines within the next two decades. Yet 80% of all Americans believe that they will be able to maintain their livelihood after the prophesized robotic boom.” – Oxford University

Throughout history, human kind has gone through technological advances, and with each advance workers’ feared that machines would take over, making their labour obsolete. Yet time has proven this is not the case. Instead modern technology has enabled workers to achieve greater efficiencies while working side by side with technology.

Working SMARTER NOT HARDER!

AI has taken the business world by storm permeating each sector from customer service, accounting and law – for example, chatbots are imitating human like customer service interactions, AI machine learning applications are analyzing law contracts in a fraction of the time, and accounting software is eliminating the mundane tasks of number crunching by learning algorithms.

The benefits of AI in the modern workplace are clear. The question then becomes – how do we properly integrate AI in the workplace? How do we ensure the current human workers embrace the new technology and maintain performance and morale?

Integrating AI in the Workplace – The Human Approach

The key to successfully integrating AI in any workplace is to apply a human approach. AI should be seen as a tool that employees leverage to streamline activities and save time.

Map processes according to task specialization: Understand and assign tasks based on individual specialties i.e. AI is better at processing large data quickly or doing repetitive tasks accurately, while humans are better at analytical problem solving and relationship building.

Create strong governance: Develop and implement a set of governance policies including roles and responsibilities to ensure AI is working within pre-defined organizational parameters.

Adopt a human approach: Understand that AI is a tool for the human worker. Its purpose is to improve the human workers effectiveness and efficiency.

Train employees to work alongside AI efficiently: Provide training and support to help employees understand the new technology and how it can enhance their work.

Ultimately its about setting the appropriate governance, roles and responsibilities and following a human approach that will ensure successful integration of AI within your company.

StrategicFront has lead several successful AI integration projects at leading banks and professional services firms – we have the experience and unique approach of combining project, process and change management principles to ensure successful delivery of AI initiatives.

Want to learn more about how we can help your AI endeavours – connect with us! We look forward to hearing from you.

Agile Process Management Blog

Case for Agile Process Management

Case for Agile Process Management 1000 667 StrategicFront

When designing processes, we are accustomed to the Six Sigma methodology and its stated DMAIC model – that is primarily composed of the following major stages: Define, Measure, Analyze, Improve, Control.

The DMAIC approach is equivalent to the Waterfall model of Systems Development, where they have phases that comprise of: Requirements, Design, Develop, Test and Deploy.

The Systems Development methodologies have long transitioned from the Waterfall approach to a more versatile Agile approach. Time-to-market a product launch is shorter in the Agile approach, and one can use live feedback mechanisms to continuously improve product capabilities as the market uses the products through its progressive elaboration.

A similar Agile in process improvement initiatives is long due. We can no longer use the DMAIC approach to define full end-to-end processes and expect to implement that to precision through a prolonged period of time – business just does not run that way.

Embracing the Agile Process Management requires a culture of continuous improvement – where an organization would detect a problem, identify a few root causes, fix those, test how things run and improve on additional business needs in increments. If we were to define the full scope of a process initiative and implement that in its entirety, then the elongated time needed to do this may miss the opportunity to address the business issue on time.

The following are key steps one can consider to implement an Agile Process Management:

  1. Identify organizational strategy and goals
  2. Define the problem
  3. Conduct current state assessment
  4. Identify and prioritize root cause
  5. Define Future State to Eliminate SOME of the root causes
  6. Implement Future State for the highest prioritized root causes
  7. Track the Problem / Identify additional root causes – Go Back to Step 1

To learn more about how you can leverage the benefits of Agile Process Management in your organizations, contact: info@strategicfront.com.