Many organizations are in the early stages of defining their business process management strategy. One of the goals is a push to digitizing business processes. In a study on digital transformation it was found that 89% of organizations have plans to adopt digital-first business, yet only 44% have fully adopted that approach. There are several challenges in getting ready for this business process management change. There are many new technologies and strategies that are available to organizations including software, robotic process automations, and AI. When picking the right technologies to help with the digitizing your business processes management, here are a few things to consider:
Knowing your correct current state
Understanding where your current state is not a trivial manner. There are many stakeholders that are involved in your business processes. Therefore, it is important to understand the pain points and opportunities for improvement. There could be many opportunities like customer sign-up/onboarding process. You may see the symptoms of the pain in abandonment on forms or slow uptakes in usage.
Simplifying your future state
One of the first things to look at is whether the future state supports the future goals and processes. An agile business process management strategy. Agile process management requires a culture of continuous improvement.
Is it customer and/or employee centric?
Organizations need to be careful about considering their two main stakeholder groups. It is easy to not fully understand the impact of the future state by focusing on one group over another. A classic example could be to make a process more complicated for a customer, because it makes it easier for the organization and their employees.
Do you need help?
Do you have the capabilities internally to work on an improved business process management strategy? If you have those resources, do you have the time to work on it that meets your businesses timelines? If you said no to either of these questions, you should explore process management consulting. There can be significant benefits to business process management improvements, but there can also be significant negatives to an organization if not done correctly.
If you need some help with your business process management efforts, we may be able to help. Contact us to see how we can help your organization.